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Quick tips on processing your email inbox

Gotten a lot of messages since the email productivity post asking for more detail on how I process my email Inbox. Here’s a very brief overview from a response in the Google Group.

The basic idea is to firewall processing as a discrete phase you go through no more than every hour or two at the most. For God’s sake, don’t live in your Inbox if there’s any way you can avoid it.

Processing determines as quickly as possible what, if anything, to do with each piece (in ascending order of urgency and importance):

  • delete it
  • archive it
  • defer it for later response
  • generate an action from it
  • respond to it immediately (if it—literally—will take less than 2 minutes or is so Earth-shattering that it just can’t wait)

Then as often as time allows, I return to the response and action folders and crank through as many replies and complete (or generate) as many todos as I can—usually in 5-email sprints.

The critical point, as ever, is to focus on action and not on the administration and housekeeping. If the action is just a response, respond. If it requires more than a return email, either do it or get it in your “next actions” and keep moving.

As I said in the Google Group post, “you have to remember you’re in the business of making sandwiches—not deciding the prettiest way to stack the customers’ orders.”


Zen slap: An email auto-check set for every minute means 60 potential distractions every hour, or almost 500 per day. Look back at a week of your emails and ask yourself: how many distractions was that really worth? How much crucial, instantly actionable email did I receive to make it worth shifting my attention over 2000 times?


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Recap: Becoming an Email Ninja | 43 Folders's picture

[...] Quick tips on processing...

[…] Quick tips on processing your email inbox - “The basic idea is to firewall processing as a discrete phase you go through no more than every hour or two at the most. For God’s sake, don’t live in your Inbox if there’s any way you can avoid it.” […]

Kalyxo denkt » Rezepte gegen die E-Mail-Flut: E-Mails's picture

[...] Laut Mann gibt es...

[…] Laut Mann gibt es nur folgende Aktivitäten, die man durchführen kann, wenn man E-Mails bearbeitet: […]

Project Simplify » Blog Archive » Tips for an em's picture

[...] Wondering if 43 Folders...

[…] Wondering if 43 Folders had practical advice to back up his insightful observation of the email inbox overload syndrome, I found the following advice in his blog from last year: Processing determines as quickly as possible what, if anything, to do with each piece (in ascending order of urgency and importance): […]

Inbox Zero: Processing to zero | 43 Folders's picture

[...] The truth is that...

[…] The truth is that you probably can take the average email inbox — even a relatively neglected one — from full to zero in about 20 minutes. It mostly depends on how much you really want to be done with it. The dirty little secret, of course, is that you don’t do it by responding to each of those emails but by ruthlessly processing them. Is that how you thought this worked? Answering 500 emails in 20 minutes? Jeez, it’s no wonder you’re such a mess. Your cognitive dissonance is epic. […]

rich’s random thoughts » Blog Archive » Qu's picture

[...] I found a great...

[…] I found a great article by Merlin Mann of 43 Folders on how to keep your e-mail inbox under control. There are a few people at the Law School I work at that have enormous inboxes… One individual has over 20,000 messages in his inbox.  One day I got a call from him because his e-mail program (Outlook) was crashing on him.  It turns out that Outlook does have an upper limit on the number of message it can hold in an inbox. […]

links for 2006-04-01 at blatchdotnet's picture

[...] Quick tips on processing...

[…] Quick tips on processing your email inbox | 43 Folders The basic idea is to firewall processing as a discrete phase you go through no more than every hour or two at the most. For God’s sake, don’t live in your Inbox if there’s any way you can avoid it. (tags: email gtd lifehacks mobile tips organization productivity) […]

Venera7.com » Blog Archive » Estrategias de prod's picture

[...] Utilizar un buen sistema...

[…] Utilizar un buen sistema de clasificación de correo electrónico: Ésta es un poco más complicada de describir. Básicamente lo que quiero decir aquí es que se racionalice lo que hay en el Inbox de correo para tratar de que no nos ocupe espacio mental pensando en las cosas que están pendientes de hacer. Una técnica excelente es la que está descrita en 43 Folders, basada en el famosísimo “Getting Things Done” de David Allen. […]

» Blog Archive » Getting into GTD's picture

[...] A few days before...

[…] A few days before leaving for a two-week trip, I felt so overwhelmed by the number of little tasks that had to be taken care of before leaving that I decided to start looking into this whole Getting Things Done movement seriously. I started off with cleaning out my three inboxes of about 200+ pending emails following the simple rules set out by Merlin Mann in this 43 folders post. I left September 15 with a very clean inbox, and came back on September 30 with a very manageable number of pending emails, mostly the stuff that I couldn’t take care of because I had only intermittent access to the internet while I was traveling. Boy, looking at an inbox with less than a dozen pending messages, most of which will be processed in the next couple of days, is such a liberating experience. […]

Inbox Zero: What’s the action here? | 43 Folders's picture

[...] Fifty percent or more...

[…] Fifty percent or more of your mail may not make it past the first question: delete. A majority of the remainder may not make it past the second (beyond perhaps a one- or two-line reply). And, God willing, you’ll eventually get really fast at dispensing the rest with quick application of the third. The key is to get super-fast at turning valuable messages into actions or placeholders for action. I’ll say it again: […]

Email Marketing Secret Revealed » Blog Archive »'s picture

[...] Quick tips on processing...

[…] Quick tips on processing your email inbox | 43 Folders … is filed under life hacks, tips, getting things done, productivity, email. … English Teachers by Todd Finley, PhD ” Blog Archive ” Be an Email Ninja Says: … […]

English Education Professor » Resources for English Ed's picture

[...] I’m posting this on...

[…] I’m posting this on a sticky to use while processing email. I’ve gotten my gmail down to one screen, but have 60 or so emails in my Outlook Inbox. Decisions for your inbox: delete itarchive itdefer it for later responsegenerate an action from itrespond to it immediately (if it—literally—will take less than 2 minutes or is so Earth-shattering that it just can’t wait)From Merlin Mann’s great 43Folders web site on productivity. I think the key here is to […]

Evolving Times » 30-Day Trial For Simpleology And A Ne's picture

[...] So I’ve come up...

[…] So I’ve come up with a compromise that I think is going to work for me. Much of the inspiration for this email system came from a couple of great email tips over at 43Folders. (Check out: Quick Tips on Email Processing, 5 Fast email tips, and […]

TikiRobot!, Mai Tais and Blinky Lights, Ahoy! » I Wish's picture

[...] So back to this...

[…] So back to this email thing. Filing these Trac issues for myself, for a lot of the tasks the “Next Action” is to email somebody and ask them for help or tell them something is ready to go. It would be very hand to paste in a reference to that email so I don’t have to dig through my old emails when coming back to the task. And it turns out I can do this … with a minor hack. First prerequisite is having Squirrelmail set up. Probably other web-based mail readers could work as well. The problem is that Squirrelmail refers to email messages using an integer whose value is relative to the other messages in the folder. So their program works, but it would be helpful and more extensible if they were pointing to the unique identifier for the email message. So here’s the other prequesite: this will only work if you use the Empty Inbox philosophy. I started doing the Empty Inbox thing last year and it changed my life (for the better). So I highly recommend it anyway. […]

GMail + GTD = GTDGmail | 43 Folders's picture

[...] The Firefox extension runs...

[…] The Firefox extension runs on top of your Gmail account, giving you an email-centric approach to implementing Getting Things Done that includes contexts, statuses, a very nifty search feature, and more. This could be just the thing for people who have to live in email, but who don’t want to live in an unprocessed inbox. […]

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Quick tips on processing your...

Quick tips on processing your email inbox

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Hold this thought (courtesy of Merlin Mann, Mr 43folders)Zen slap: An email auto-check set for every minute means 60 potential distractions every hour, or almost 500 per day. Look back at a week of your emails and ask yourself: how many distractions wa…

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I’ve been inspired by the recent email management posts - I now have a empty inbox for the first time since 1993!

I only leave items in the inbox when they have an action to clear them - bugs the hell out of me so I end up doing the job just to get rid of them :)

For my gmail account I’m out of luck - this approach just doesn’t square with the “stack-em-and-search-em” google philosophy.

 
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Inbox Zero

The original 43 Folders series looking at the skills, tools, and attitude needed to empty your email inbox — and then keep it that way. Don’t miss the free video of Merlin’s Inbox Zero presentation.

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David Allen’s popular productivity book and the system on which it’s based help turn ‘stuff’ into actions that support valuable outcomes.