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Quick tips on processing your email inbox

Gotten a lot of messages since the email productivity post asking for more detail on how I process my email Inbox. Here’s a very brief overview from a response in the Google Group.

The basic idea is to firewall processing as a discrete phase you go through no more than every hour or two at the most. For God’s sake, don’t live in your Inbox if there’s any way you can avoid it.

Processing determines as quickly as possible what, if anything, to do with each piece (in ascending order of urgency and importance):

  • delete it
  • archive it
  • defer it for later response
  • generate an action from it
  • respond to it immediately (if it—literally—will take less than 2 minutes or is so Earth-shattering that it just can’t wait)

Then as often as time allows, I return to the response and action folders and crank through as many replies and complete (or generate) as many todos as I can—usually in 5-email sprints.

The critical point, as ever, is to focus on action and not on the administration and housekeeping. If the action is just a response, respond. If it requires more than a return email, either do it or get it in your “next actions” and keep moving.

As I said in the Google Group post, “you have to remember you’re in the business of making sandwiches—not deciding the prettiest way to stack the customers’ orders.”


Zen slap: An email auto-check set for every minute means 60 potential distractions every hour, or almost 500 per day. Look back at a week of your emails and ask yourself: how many distractions was that really worth? How much crucial, instantly actionable email did I receive to make it worth shifting my attention over 2000 times?


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Recap: Becoming an Email Ninja | 43 Folders's picture

[...] Quick tips on processing...

[…] Quick tips on processing your email inbox - “The basic idea is to firewall processing as a discrete phase you go through no more than every hour or two at the most. For God’s sake, don’t live in your Inbox if there’s any way you can avoid it.” […]

Kalyxo denkt » Rezepte gegen die E-Mail-Flut: E-Mails's picture

[...] Laut Mann gibt es...

[…] Laut Mann gibt es nur folgende Aktivitäten, die man durchführen kann, wenn man E-Mails bearbeitet: […]

Project Simplify » Blog Archive » Tips for an em's picture

[...] Wondering if 43 Folders...

[…] Wondering if 43 Folders had practical advice to back up his insightful observation of the email inbox overload syndrome, I found the following advice in his blog from last year: Processing determines as quickly as possible what, if anything, to do with each piece (in ascending order of urgency and importance): […]

Inbox Zero: Processing to zero | 43 Folders's picture

[...] The truth is that...

[…] The truth is that you probably can take the average email inbox — even a relatively neglected one — from full to zero in about 20 minutes. It mostly depends on how much you really want to be done with it. The dirty little secret, of course, is that you don’t do it by responding to each of those emails but by ruthlessly processing them. Is that how you thought this worked? Answering 500 emails in 20 minutes? Jeez, it’s no wonder you’re such a mess. Your cognitive dissonance is epic. […]

rich’s random thoughts » Blog Archive » Qu's picture

[...] I found a great...

[…] I found a great article by Merlin Mann of 43 Folders on how to keep your e-mail inbox under control. There are a few people at the Law School I work at that have enormous inboxes… One individual has over 20,000 messages in his inbox.  One day I got a call from him because his e-mail program (Outlook) was crashing on him.  It turns out that Outlook does have an upper limit on the number of message it can hold in an inbox. […]

links for 2006-04-01 at blatchdotnet's picture

[...] Quick tips on processing...

[…] Quick tips on processing your email inbox | 43 Folders The basic idea is to firewall processing as a discrete phase you go through no more than every hour or two at the most. For God’s sake, don’t live in your Inbox if there’s any way you can avoid it. (tags: email gtd lifehacks mobile tips organization productivity) […]

Venera7.com » Blog Archive » Estrategias de prod's picture

[...] Utilizar un buen sistema...

[…] Utilizar un buen sistema de clasificación de correo electrónico: Ésta es un poco más complicada de describir. Básicamente lo que quiero decir aquí es que se racionalice lo que hay en el Inbox de correo para tratar de que no nos ocupe espacio mental pensando en las cosas que están pendientes de hacer. Una técnica excelente es la que está descrita en 43 Folders, basada en el famosísimo “Getting Things Done” de David Allen. […]

» Blog Archive » Getting into GTD's picture

[...] A few days before...

[…] A few days before leaving for a two-week trip, I felt so overwhelmed by the number of little tasks that had to be taken care of before leaving that I decided to start looking into this whole Getting Things Done movement seriously. I started off with cleaning out my three inboxes of about 200+ pending emails following the simple rules set out by Merlin Mann in this 43 folders post. I left September 15 with a very clean inbox, and came back on September 30 with a very manageable number of pending emails, mostly the stuff that I couldn’t take care of because I had only intermittent access to the internet while I was traveling. Boy, looking at an inbox with less than a dozen pending messages, most of which will be processed in the next couple of days, is such a liberating experience. […]

Inbox Zero: What’s the action here? | 43 Folders's picture

[...] Fifty percent or more...

[…] Fifty percent or more of your mail may not make it past the first question: delete. A majority of the remainder may not make it past the second (beyond perhaps a one- or two-line reply). And, God willing, you’ll eventually get really fast at dispensing the rest with quick application of the third. The key is to get super-fast at turning valuable messages into actions or placeholders for action. I’ll say it again: […]

Email Marketing Secret Revealed » Blog Archive »'s picture

[...] Quick tips on processing...

[…] Quick tips on processing your email inbox | 43 Folders … is filed under life hacks, tips, getting things done, productivity, email. … English Teachers by Todd Finley, PhD ” Blog Archive ” Be an Email Ninja Says: … […]

About Merlin Mann

Merlin Mann's picture

Bio

Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life.

Merlin’s favorite thing he’s written recently is a short essay called, “Better.”

 
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The Podcast Feed

Inbox Zero

The original 43 Folders series looking at the skills, tools, and attitude needed to empty your email inbox — and then keep it that way. Don’t miss the free video of Merlin’s Inbox Zero presentation.

Making Time

3-part series on attention management for artists and makers. Read Bad Correspondence, The Job You Think You Have, and One Clear Line.