You know, it’s not the number of e-mail messages I deal with that really gets to me. What gets to me personally is that we use a product, Lotus Notes, which contains arguably great tools for discussion databases and other collaborative tools, but I can’t convince people to use them! In many cases a threaded discussion database is much more effective. Plus, you don’t get the e-mail omission problem: on some replys, Bob and Frank are left out; then on others Tom is added; so not everyone gets every e-mail and it’s not a “team discussion” anymore.