Brent, interesting comment. I just started working for a company that made it abundantly clear that all voicemails and emails are to be returned within 24 hours. You don’t have to have the answer, but you have to return the call/msg. So far, after three weeks, it seems like everyone adheres to this; they may have others cover for them while out, or return the msgs from home with no new information, but it works.

And it goes back to that “Just get it done, then it’s done” mentality. Why drag something out when it’s probably just a quick call back to say, “jump in a lake.”

Of course, that doesn’t apply to solicitors. Those calls and emails should never be returned. The trust factor that has been established is that when I call a co-worker, I have a reason. And my reason is as important as the co-worker’s reason for ignoring it.

But, I’m a skeptic. I’ll be keeping my eyes open to see how long this 24-hour rule lasts. And maybe I’ll call the Chairman and see how long it takes him to return my call. =P I’ll have a darned good reason to call, I’m sure!