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Wikis and FacebookYour Story: Throwing new tools at a communication problem? By: Merlin Mann (34 replies) March 15, 2008 - 11:02am
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Wikis and Facebook
I will keep this short and to the point.
We attempted to integrate a wiki as our centralized point of information. We set up an rss feed so people could then notified of what info had been changed. We were hoping this could eliminate the “to all” emails.
It didn’t work. The employees found the wiki confusing. I think that is in part because wikis are so flexible and sometimes overwhelming to people.
What did work for us was Facebook, and here is why. We hire over 600+ college students to work for us in the summer and we have to train them before the hit the ground in June. We figured that about every college student had a Facebook account and that was easier then forcing them in to some sort of corporate training forum. We set up Facebook groups by positions and asked the employees to join the group. So far it has been a huge hit and has cut my e-mail from summer staff by 2/3.