My example is very small, but it illustrates a how any tool, no matter how simple, can still fail if the implementation is not supported by the people who use it. Last year, I worked as the only administrative assistant for a medium-sized construction business. Our problems were relatively small, but very pervasive. Our company vehicles were constantly in for repair because our mechanics didn’t communicate with each other and therefore we weren’t tracking maintenance. I only knew the oil hadn’t been changed in a specific vehicle when it broke down onsite and had to be towed to a shop. I created a simple form that I could fill out in the office and put into a binder for each vehicle. All that was required was a phone call or a sticky note on my desk so I could track in the info. However, without the commitment of the hierarchy and the people who needed to track the information, it didn’t work. I could have bought expensive software to fix this problem, but it still wouldn’t have worked without the input of all the people connected to the problem.