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'Issue Tracking' and GTD help required.


I started geting into GTD a while back, and it has been fun :) I am however having trouble managing part of my workload...

My job consists in part of 3rd tier support for a telecom company. We have an internal issue tracker for this purpose. What I am finding hard is integrating these issues into my GTD system. Right now I have a lot of "NIT#1234 [Customer trigram]" in my kinkless GTD, and this just doesn't work right...

Anyone here in customer support, and if so how do you integrate it into your GTD system?


brownstudy's picture

Frank -- first, get a...

Frank -- first, get a copy of Thomas Limoncelli's Time Management for System Administrators from O'reilly books. He deals with lots of the issues you describe and it's a fabulous read. It's not GTD, it's one person's homegrown style of task mgmt/tracking, but it's not incompatible, and it sounds like you could benefit from some of his advice.

When you say that you're doing routine things like checking logs, etc., that's prime material for a checklist that you keep in a text file on your hard drive or on a wiki. Print it out as needed and just 'crank widgets,' as DA would say.




An Oblique Strategy:
Honor thy error as a hidden intention


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