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Apple's Bad Day

This is not the Friday Apple had wanted. There's a lot of frustrated people out there right now. A quick survey of the damage so far:

London launch of iPhone 3G marred by software problems

"It just goes dead," said would-be customer Mark Phipps, who left the store frustrated and without an iPhone 3G.

Macworld | iPhone Central | Crowds, activation delays hit iPhone launch

Problems with the iTunes server caused some enthusiasts who had waited in line for hours to walk out of the store unable to use their new iPhones, according to the disgruntled customers.

iPhone launch-o-mess-o-rama | The Macalope: An Apple blog - CNET News.com:

Also, the horny one is seeing reports that the iPhone 2.0 update is now available through iTunes, but it's effectively bricking peoples' iPhone since the Store is down. The update gets installed, but the phone can't reactivate. Probably want to wait on that one, too.

Today @ PC World iTunes Store "Unavailable": This iPod Touch Owner is Stuck in Update Limbo

I'm still locked out of updating my iPod Touch via iTunes. But one thing Apple has managed to do is bill me for Apple App Store software downloaded to my PC earlier this morning. I JUST received an e-mail confirmation my credit card has been billed.

MacNN | MobileMe problems continue, upset customers

Problems began when the company shifted its scheduled downtime for the .Mac/MobileMe transition, moving the end of it to 2AM Thursday. A lack of access continued throughout the day for many customers, however, and as of Friday morning in the US the service is still not fully functional.

And just wardial a few terms on Twitter:

I don't mean to pile on here; I'm just amazed at the perfect storm of issues Apple is fighting today -- and wondering what the hell went wrong. I wonder if it's all related to server scale in one way or another.

It's brutal to watch all this and, at least so far anyway, it feels like a pitiful way to introduce a bunch of enthusiastic new customers to a company that consistently earns its premium from customer experience.

My advice to anyone considering touching any part of this frayed wire today is to stay the hell away. At least until tomorrow or Monday. Wait for things to sort out, back up your .Mac data, and hang out until things start to settle down.

And, if you have a brick, don't play with it. Wait. Don't fiddle. People get weird at times like this and end up doing stupid stuff to make it worse. Just take a walk, have a drink or three, and let things calm down.

And, godspeed my Apple friends who are working on this today. Hang in there, gang. It won't be Friday forever.

delhokie's picture

No banners flying today

I have to say this has surprised me-- first fighting go get my newly transmorgrafied .mac to me.com aps to work (as of this afternoon, all seems to finally be well) to watching TWiT Live and hear of the woes of those who stood in lines for hours to only leave with an expensive 911 dialing devise. The fingers immediately pointed towards AT&T for the server woes at first this morning, but reports seem to be that servers bearing the logo of a particular fruit may truly be the culprit.

I enjoy my apple products and tout their functionality to others, but this is not a good day for Apple. I would not want to be in the line of fire of one turtleneck wearing CEO today.

For me, I'm in the strange position of wanting the iPhone process to go smoothly as a friend that loves gadgets is getting a new iphone today and giving me his old iPhone. I'm not going to complain, for beggars can't be choosers and I'm sure there are some people in Cupertino begging for an end to this day.




An Oblique Strategy:
Honor thy error as a hidden intention


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