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Jason Fried on The Project Triangle

Getting Real: Pick two - scope, timeframe, or budget.

Next, you need to tell your client to pick two. We’ve all heard “Pick two: good, fast, or cheap.” Well, dealing with client projects is no different. Your client needs to pick two: fixed scope, fixed timeframe, or fixed budget. Having all three is a myth. Pick three and you’ll end up with a lot of unsatisified people and subpar results.

Project Triangle Icon I’ve always felt that The Project Triangle was an elegant way to discuss resource constraints with a client, but it’s also a useful tool for helping your team understand the play. Constrained features (a/k/a, quality or scope), in particular, can be an awkward topic to broach; it doesn’t mean the deliverable can be broken, but that strong, early decisions must be made about which features of the project are critical path components, and which are “nice to haves.” As much as we each want to have it all, fast and on budget, these are conversations that you really want to have before work is begun. Trust me on this.

There’s no substitute for deciding to “hire the right clients,” as Jason puts it (that’s huge), but it’s also useful to have an ongoing understanding—internally, as well as with the client—about which part of the project “gives” when the inevitable changes happen. Lacking bottomless wallets and a time machine, most clients accept that features nearly always take the blow. Discussing and planning for that ahead of time will help make the last day of your project as pleasant and stress-free as the first.

(Here’s a modest printable copy of the Project Triangle that I had hanging over my computer for years.)


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90% Crud's picture

Pick any two The old line...

Pick any two

The old line “good, fast and cheap: pick any two” is tossed around a lot to describe software projects. Last night Scott Trudeau let me in on an inversion of this triangle that he picked up from the 37…

Beta Geek's picture

When Worlds Collide It's the "Stupid...

When Worlds Collide

It’s the “Stupid Triangle!” That was the last thing I expected to see tonight as I was doing my normal feed-reading.

Note to those of you outside of GR, sorry.. you had to be there..

Stephane's picture

Taling about law of physics,...

Taling about law of physics, it make me think to TRIZ..

godworst's picture

project triangle Simpel en elegant: The...

project triangle

Simpel en elegant: The Project Triangle….

godworst's picture

project triangle Simpel en elegant: The...

project triangle

Simpel en elegant: The Project Triangle….

maobi's picture

As with any triangle u...

As with any triangle u cannot scale it such that any side is zero. And for small gains on one side the “cost” to the other side improves astronomically….its not linear.

Eric's picture

Think of it like a...

Think of it like a law of physics…Energy, Mass and time. Speed of light is absolute so something’s gotta give. The project triangle is older than computers…We used to use the triangle with Quality time and Cost , and I would tell a client that you can’t have all three…you get to pick two to control and I get whatever remains.

If he cannot accept that— run, do not walk the other way. This is a guy who thinks he’s not subject to the laws of physics, a condition that usually requires pharmacological treatment.

electroglodyte's picture

I'm in a not entirely...

I’m in a not entirely congruous field where the ‘features’ are kind of a given, and you don’t want to tell them you’re going to deliver substandard quality. You always try your best in any case.

So a standard saying we have when faced with a client is “Do you want it good or do you want it Tuesday?” - so we can get a bit more time in.

oli's picture

the "cheap, light, strong" reminds...

the “cheap, light, strong” reminds me of an engineering one i like to use .. “Quick, Cheap, Good — Pick Two”

chuck's picture

The project 3d rectangle -...

The project 3d rectangle - I try to view projects in 4 terms: “Time to market, functions, quality and cost.”

Picture the room you are in, if a wall is in front of you, look left and down to the corner and make that your origin (0,0,0). The left/right x-axis is the time to market. If the client wants it unreasonably soon that means lots of overtime (+x axis). The vertical y-axis is the functionality. I picture it as the pile of documention detailing the project’s specifications. More functionality means more documentation so (+y axis). The z-axis is the quality of the project. If the client leans forward to bang their head against the wall that is an indicator of low functionality (user antagonistic). If they lean back at ease its an indicator of user friendliness (+z axis).

The rectangle formed by these two points (0,0,0) and (x,y,z) is the pile of money it will take to get the project done.

About Merlin Mann

Merlin Mann's picture

Bio

Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life.

The best thing Merlin’s ever written is a short essay called, “Better.”

 
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