Time, Attention, and Creative Work. After 4 years and a lot of productivity pr0n, we’re shifting gears. Re-learn how to use 43 Folders. Then back to work. [»]
Vox Pop: Email via web CRM?
Merlin Mann | Aug 27 2007
Most businesses and an increasing number of people (including me) are looking for friction-free ways for teams to deal with incoming public email accounts. Whether you’re managing a home eBay company, fielding FAQs, or reviewing incoming resumes, it seems like there must be some good, lightweight web apps for teams to use and collaborate around. Ron Richards just pointed me to Cerberus, and I’ve previously looked at DayLite, MailTank, and Sugar. I like the trouble-ticket approach in some ways, but I also wish it could be prettied up – ideally including remote form submission from your own domains. The Question to You:Have you found a free or inexpensive web-based app that helps your teams manage incoming email and convert them into assigned tasks? Got one that’s great at template-based responses? Anything with the power of a support ticket app that’s a bit prettier from the user’s standpoint? edit 2007-08-27 09:17:40: Shoulda mentioned: relevant self-links are okay on this one. 20 Comments
POSTED IN:
 Hi, FogBugz, by FogCreek Software. http://www.fogcreek.com/FogSubmitted by Pedro Melo (not verified) on August 27, 2007 - 11:47am.
Hi, FogBugz, by FogCreek Software. http://www.fogcreek.com/FogBugz/ I’ve tried a lot of ticketing systems, from RT and even Bugzilla, this was the best one so far. I like the use of Baysean filtering to sort email messages in folders. Best regards, » POSTED IN:
|
|
| EXPLORE 43Folders | THE GOOD STUFF |
