43 Folders

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Merlin’s weekly podcast with Dan Benjamin. We talk about creativity, independence, and making things you love.

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”What’s 43 Folders?”
43Folders.com is Merlin Mann’s website about finding the time and attention to do your best creative work.

Best help desk trouble ticketing system?

I am the IT administrator for a small business running on all Macs. We have grown large enough now that I require a help desk trouble ticketing system in order to stay organized. I would like to think that a 43folders forum would appreciate an all Mac environment, so I have come here for advice. Thanks to Merlin, I am also a big fan of GTD and it has helped me greatly to do my job so far. So my challenge to you is to recommend a help desk trouble ticketing system that is both Mac friendly and GTD'ish.

Thanks, Craig

mikkelsvane's picture

Zendesk gets the job done

Here's a just-right solution for you: www.zendesk.com. Hosted and designed specifically for IT help desk. There's a free plan for the one-man IT shop. And 30 days of free trail on all plans. Mac-friendly (built on macs) and Zendesk gets things done.




An Oblique Strategy:
Honor thy error as a hidden intention


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