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Apple's Bad Day

This is not the Friday Apple had wanted. There's a lot of frustrated people out there right now. A quick survey of the damage so far:

London launch of iPhone 3G marred by software problems

"It just goes dead," said would-be customer Mark Phipps, who left the store frustrated and without an iPhone 3G.

Macworld | iPhone Central | Crowds, activation delays hit iPhone launch

Problems with the iTunes server caused some enthusiasts who had waited in line for hours to walk out of the store unable to use their new iPhones, according to the disgruntled customers.

iPhone launch-o-mess-o-rama | The Macalope: An Apple blog - CNET News.com:

Also, the horny one is seeing reports that the iPhone 2.0 update is now available through iTunes, but it's effectively bricking peoples' iPhone since the Store is down. The update gets installed, but the phone can't reactivate. Probably want to wait on that one, too.

Today @ PC World iTunes Store "Unavailable": This iPod Touch Owner is Stuck in Update Limbo

I'm still locked out of updating my iPod Touch via iTunes. But one thing Apple has managed to do is bill me for Apple App Store software downloaded to my PC earlier this morning. I JUST received an e-mail confirmation my credit card has been billed.

MacNN | MobileMe problems continue, upset customers

Problems began when the company shifted its scheduled downtime for the .Mac/MobileMe transition, moving the end of it to 2AM Thursday. A lack of access continued throughout the day for many customers, however, and as of Friday morning in the US the service is still not fully functional.

And just wardial a few terms on Twitter:

I don't mean to pile on here; I'm just amazed at the perfect storm of issues Apple is fighting today -- and wondering what the hell went wrong. I wonder if it's all related to server scale in one way or another.

It's brutal to watch all this and, at least so far anyway, it feels like a pitiful way to introduce a bunch of enthusiastic new customers to a company that consistently earns its premium from customer experience.

My advice to anyone considering touching any part of this frayed wire today is to stay the hell away. At least until tomorrow or Monday. Wait for things to sort out, back up your .Mac data, and hang out until things start to settle down.

And, if you have a brick, don't play with it. Wait. Don't fiddle. People get weird at times like this and end up doing stupid stuff to make it worse. Just take a walk, have a drink or three, and let things calm down.

And, godspeed my Apple friends who are working on this today. Hang in there, gang. It won't be Friday forever.

vulgrin's picture

At least some of you got them

The more I think about this, the more pissed I'm getting.

I'm in Fort Wayne, Indiana - population 250,000, nearly half a million with the nearby suburbs. We're not NYC, but we're not some small hick town either.

We have three AT&T stores here - nearest Apple Store is in Indianapolis. The AT&T store that I went to had about 100 people in the line I think. They had a total of THIRTY phones. The black 16GB sold out in about 5 minutes - the rest sold out in the next 15 or so.

When they came out and told us about them being out - they said that ALL stores in Fort Wayne were sold out. So I'm guessing that they put 90 phones or so (not counting employee phones) in a market of 250,000-500,000 people? Huh?

So, I have a drop ship order coming next week, which may be ok since all of the activation issues have cropped up - but I'm still pissed that AT&T + Apple didn't have even 100 phones in my area. It's not like they weren't going to sell, and they could have probably sold 1000 phones to happy customers today. If they overstocked, after the weekend they could have shipped out any of the overstock to other stores on Monday.

Feels suspiciously like an artificial shortage for promotion purposes. This date has been out the for a LONG time - Apple has had shipping containers coming in for months. There is NO shortage - why do I have to wait for a drop ship?

It better get here quick, or I'll just wait for the next one and hope they've learned something about distribution.




An Oblique Strategy:
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