Merlin Mann | Jun 19 2006
My friend's dad is a hard-nosed American sales guy. He spent thirty years developing and, in my opinion, mastering the disparate skills of schmoozing, selling, negotiating, and closing. (Man, this guy could close.) But when he started moving into big-time international sales, he realized there was this whole world (literally) of customs, skills, and rhythms he'd have to master -- lest he unintentionally offend a client and blow the deal.
When I first heard about some of these differences ("In Japan, brace yourself for several days of intense all-day recreation before business is ever discussed"), I picked up a copy of Kiss, Bow, or Shake Hands, which has tons of fascinating advice on how to adapt your behavior when conducting business outside the US.
I wonder how many of these have changed since I read the book in the mid-90s -- the world has shrunk a lot since then. Still, I have to say that as a poorly-traveled American, I do find this stuff fascinating And, now I've discovered the book's authors have this ginormous repository of web-based information.
Here's some favorite random factoids, mores, and customs from outside the U.S.:read more »
Merlin Mann | Nov 28 2005
"Cyber Monday" is a new one to me, but allegedly today is the biggest online shopping day of the year. Yay, capitalism.
Get out there, type up some bargains, and have fun; but be sure to shop safe. It's a crazy world, and somewhere there's a 14-year-old Russian kid who needs one more identity theft to buy that Xbox 360. Good-looking tips for playing it safe online:read more »
Merlin Mann | Oct 17 2005
David Seah has a very clever method for making sure he stays focused on the kinds of activities that bring him and his growing business the highest value. He basically scores himself a weighted grade for how valuable each completed task is to his core goal of growing his business. Ooooo...SAT bubbles!
He reports back a month later:read more »
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