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Modest Change: Learn the qualified "yes"

This is something I’ve mentioned before, but since it’s worked so well for me I think it deserves a place in our Modest Changes series.

I’ve had a habit over the years of allowing myself to get so busy that “no” becomes my default answer to practically every question — this has been especially true when it came to helping with friends’ projects or doing non-paying work for worthy causes.

Obviously, in many ways it’s healthy to learn how to say no; you avoid over-committing by ensuring that you’ve thought through all the work on your plate and then never take on new commitments without knowing there’s room to spare.

The good news is that there’s actually an even healthier middle path between “Sure. Anything you say” and “No way. Never.” I call it “the qualified ‘yes.’”

When people ask me to start a new project of any kind — and assuming it is something I’m actually interested in doing — I try to set reasonable boundaries and expectations on how actively I’ll participate as well as how much time and availability I can afford to spend on it. The key for me has been to set fairly hard numerical caps on time, access, and the amount of attention that I want to contribute — and to do so early in the life of the relationship. Here’s the way I put it in that post from December 2004:

So, what used to be “Sure, I’ll do your web site” is now more often “Sure, I’ll give you 10 hours and 3 calls over the next month to use however you want.” If nothing else, it helps everyone understand that time is a precious commodity, but it also gets me out of being the de facto manager for every aspect of a project I touch.

I’ll also share that this “yes, but…” approach also works great for honest-to-God work, as well. It means that my client and I have a fair and honest understanding of how quickly and often we can expect each others’ full attention as well as being able to generate a hard number to guide when the clock is starting to run down. You wouldn’t believe how priorities re-align when people see that 80% of the time or budget is gone.

I realize this approach won’t work for everyone in all situations (I think I’ll go ahead and get that tattooed on my forehead), but I’ve found it to be a really valuable way to stay involved in the things I enjoy without promising the world to anyone who asks for it.


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Eiriks forfatterblogg's picture

To ekte nyttårsforsetter Fra uvurderlige 43...

To ekte nyttårsforsetter

Fra uvurderlige 43 Folders: Learn the qualified “Yes” og Cancel Something. Det første jobber jeg med for tiden (noe potensielle…

David L's picture

If you did get that...

If you did get that tattooed on your forehead, would it be reversed so you could read it in the mirror (or monitor reflection) or for others?

Merlin Mann's picture

If you did get that...

If you did get that tattooed on your forehead, would it be reversed so you could read it in the mirror (or monitor reflection) or for others?

Oh, no. It’s most definitely for others. :-)

Ben Williams's picture

I think this is a...

I think this is a great technique becuase it meshes with human nature, people want to win. When I was a summer camp counselor they taught us to try not to say “No” when a camper asked for something and say “Yes, if…” instead. So when the question is “Can I go play Ping Pong?” you don’t say “No, you have to make your bed.”, you say “Yes, if you make your bed.” It works wonders and it still works once they become adults ;)

mediumgeek's picture

Oh great! I found this...

Oh great! I found this article through a link and found it interesting. So I subscribed to your feed. Yet, another thing to do:-). Guess this article had the opposite effect.

mediumgeek's picture

Sorry this comment was of...

Sorry this comment was of course supposed to go to the comment section of “Modest Change: Cancel something”.

Mike Brown's picture

Mark Forster also suggests asking...

Mark Forster also suggests asking yourself, “Can I wholeheartedly say yes?” If I can’t wholeheartedly agree to whatever, then I should say no.

I also like the “Yes, and…” and “Yes, if…” ideas.

links for 2006-01-06 at pedersondesigns's picture

[...] Modest Change: Learn the...

[…] Modest Change: Learn the Qualified “Yes” | 43 Folders I really enjoy the stuff Merlin Mann does over here on 43 Folders. Great website for tackling (or making) those 2006 resolutions. (tags: lifehack) […]

communicatrix's picture

Excellent advice. I'm still in...

Excellent advice. I’m still in the “no” phase, but I’m finding that a little isolating, so a move out was imminent. This is a good step.

eric n.'s picture

I have used this approach...

I have used this approach with family, friends, coworkers, bosses, and anyone who wants my time. It hurts for a little while to do so in a personal relationships because there can be stress that results out of someone needing help. However, when you qualify your wishes so that they realize that if they work, people will help — it helps to teach them that you aren’t a doormat, or wet behind the ears.

In regards to dealing with people, and using the qualified “yes”, I’ve had many people go through passive agression, guilt trips, taunting me, or even trying to attack me when I’ve pulled out the “yes, but…” card. In the end, sticking to the qualification worked out for the best because my pause, or concern and qualification causes the other person/people to check themselves and determine if they truly want my help.

Also, I have learned how to cope with difficult co-workers: some don’t want to do any work, some are frustrated, jaded, or flat out don’t care. These people tend to drop guilt bombs that sting, but when qualifying your help… it helps you. “Yes I can help you, if you can do this.” Using this approach helps lessen the workload on you, and if you get good at dealing with people you can lessen your workload on to people more qualified to do tasks.

great post, eric n.

Abby's picture

While this is an excellent...

While this is an excellent technique, the thing that disappoints me about this installment of the “Modest Change” series is its contrast to what I’ve loved about the first two: they were stripped down to “Next Action” form. I mean, they involved multiple steps, but they were actionable. This one involves a whole change of behavior and is more of a lifehack or small project than what I was hoping for in a modest change. Great post and great idea, though. It could easily be twisted around to say “Is there a project that you can place some limits on in your life?” or something similarly practical. And I do plan to use the technique. I look forward to more of these Modest Changes! Keep up the good work.

Sean Milstead's picture

Why is it that it...

Why is it that it seems that I’m the only one that’s constantly in the “unqualified yes” phase. Any idea how one can break out of that habit?

Ronnie Barker's picture

Stop worrying about tools and...

Stop worrying about tools and stop procrastinating!

brent's picture

ah... work harder not smarter. brilliant....

ah… work harder not smarter.

brilliant. why didn’t we think about that?

listen, dummy, this is a class in how to work smarter - brute force and bull whips is across the hall.

Vimes’s Garbled Nonsense » links for 2006-01-08's picture

[...] Modest Change: Learn the...

[…] Modest Change: Learn the qualified “yes” | 43 Folders (tags: lifehacks tips) […]

solo's picture

Merlin, please look in the...

Merlin, please look in the mirror and say loudly to yourself in your best Merry Poppins era Dick Van Dyke faux english accent at the top of your lungs:

MERLIN MY BOY, YOU’VE DONE IT AGAIN!

Great post! Thanks!

Solo

bowwow's picture

Thanks for recommending Steve Hagen's...

Thanks for recommending Steve Hagen’s Buddhism books; they reminded me of this quote:

“A human being is part of the whole, called by us “Universe,” a part limited in time and space. He experiences himself, his thoughts and feelings, as something separated from the rest, a kind of optical illusion of his consciousness. This delusion is a kind of prison for us, restricting us to our personal desires and affections for a few persons nearest to us. Our task must be to free ourselves from this prison by widening our circles of compassion to embrace all living creatures and the whole of nature in its beauty.” — Albert Einstein

Keep it simple.

pocket change»Blog Archive » change is here's picture

[...] I know that it’s...

[…] I know that it’s difficult but I need to learn how to say both yes and no. If I don’t start doing this I will end up not doing much of anything because I will procrastinate oodles and oodles and it will just spiral down into badness. […]

My Brain Dump: The Best Of the Past Week on the Web at peder's picture

[...] (or making) those 2006...

[…] (or making) those 2006 resolutions. Tagged as: [*** lifehack] Email This Post to a Friend Bookmark on Del.icio.us Related Wisdom: Del.icio.us +Yahoo […]

OceanBlue's picture

Very good advice and comments. ...

Very good advice and comments.

About Merlin Mann

Merlin Mann's picture

Bio

Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life.

 
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