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Modest Change: Learn the qualified "yes"
Merlin Mann | Jan 6 2006
This is something I’ve mentioned before, but since it’s worked so well for me I think it deserves a place in our Modest Changes series. I’ve had a habit over the years of allowing myself to get so busy that “no” becomes my default answer to practically every question — this has been especially true when it came to helping with friends’ projects or doing non-paying work for worthy causes. Obviously, in many ways it’s healthy to learn how to say no; you avoid over-committing by ensuring that you’ve thought through all the work on your plate and then never take on new commitments without knowing there’s room to spare. The good news is that there’s actually an even healthier middle path between “Sure. Anything you say” and “No way. Never.” I call it “the qualified ‘yes.’” When people ask me to start a new project of any kind — and assuming it is something I’m actually interested in doing — I try to set reasonable boundaries and expectations on how actively I’ll participate as well as how much time and availability I can afford to spend on it. The key for me has been to set fairly hard numerical caps on time, access, and the amount of attention that I want to contribute — and to do so early in the life of the relationship. Here’s the way I put it in that post from December 2004:
I’ll also share that this “yes, but…” approach also works great for honest-to-God work, as well. It means that my client and I have a fair and honest understanding of how quickly and often we can expect each others’ full attention as well as being able to generate a hard number to guide when the clock is starting to run down. You wouldn’t believe how priorities re-align when people see that 80% of the time or budget is gone. I realize this approach won’t work for everyone in all situations (I think I’ll go ahead and get that tattooed on my forehead), but I’ve found it to be a really valuable way to stay involved in the things I enjoy without promising the world to anyone who asks for it. 20 Comments
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![]() To ekte nyttårsforsetter Fra uvurderlige 43...Submitted by Eiriks forfatterblogg (not verified) on January 6, 2006 - 2:47am.
To ekte nyttårsforsetter Fra uvurderlige 43 Folders: Learn the qualified “Yes” og Cancel Something. Det første jobber jeg med for tiden (noe potensielle… »
![]() If you did get that...Submitted by David L (not verified) on January 6, 2006 - 8:03am.
If you did get that tattooed on your forehead, would it be reversed so you could read it in the mirror (or monitor reflection) or for others? »
If you did get that...Submitted by Merlin Mann on January 6, 2006 - 8:13am.
If you did get that tattooed on your forehead, would it be reversed so you could read it in the mirror (or monitor reflection) or for others? Oh, no. It’s most definitely for others. :-) »
![]() I think this is a...Submitted by Ben Williams (not verified) on January 6, 2006 - 4:19am.
I think this is a great technique becuase it meshes with human nature, people want to win. When I was a summer camp counselor they taught us to try not to say “No” when a camper asked for something and say “Yes, if…” instead. So when the question is “Can I go play Ping Pong?” you don’t say “No, you have to make your bed.”, you say “Yes, if you make your bed.” It works wonders and it still works once they become adults ;) »
![]() Oh great! I found this...Submitted by mediumgeek (not verified) on January 6, 2006 - 4:50am.
Oh great! I found this article through a link and found it interesting. So I subscribed to your feed. Yet, another thing to do:-). Guess this article had the opposite effect. »
![]() Sorry this comment was of...Submitted by mediumgeek (not verified) on January 6, 2006 - 4:52am.
Sorry this comment was of course supposed to go to the comment section of “Modest Change: Cancel something”. »
![]() Mark Forster also suggests asking...Submitted by Mike Brown (not verified) on January 6, 2006 - 5:17am.
Mark Forster also suggests asking yourself, “Can I wholeheartedly say yes?” If I can’t wholeheartedly agree to whatever, then I should say no. I also like the “Yes, and…” and “Yes, if…” ideas. »
![]() [...] Modest Change: Learn the...Submitted by links for 2006-01-06 at pedersondesigns (not verified) on January 6, 2006 - 6:21am.
[…] Modest Change: Learn the Qualified “Yes” | 43 Folders I really enjoy the stuff Merlin Mann does over here on 43 Folders. Great website for tackling (or making) those 2006 resolutions. (tags: lifehack) […] »
![]() Excellent advice. I'm still in...Submitted by communicatrix (not verified) on January 6, 2006 - 6:34am.
Excellent advice. I’m still in the “no” phase, but I’m finding that a little isolating, so a move out was imminent. This is a good step. »
![]() I have used this approach...Submitted by eric n. (not verified) on January 6, 2006 - 2:54pm.
I have used this approach with family, friends, coworkers, bosses, and anyone who wants my time. It hurts for a little while to do so in a personal relationships because there can be stress that results out of someone needing help. However, when you qualify your wishes so that they realize that if they work, people will help — it helps to teach them that you aren’t a doormat, or wet behind the ears. In regards to dealing with people, and using the qualified “yes”, I’ve had many people go through passive agression, guilt trips, taunting me, or even trying to attack me when I’ve pulled out the “yes, but…” card. In the end, sticking to the qualification worked out for the best because my pause, or concern and qualification causes the other person/people to check themselves and determine if they truly want my help. Also, I have learned how to cope with difficult co-workers: some don’t want to do any work, some are frustrated, jaded, or flat out don’t care. These people tend to drop guilt bombs that sting, but when qualifying your help… it helps you. “Yes I can help you, if you can do this.” Using this approach helps lessen the workload on you, and if you get good at dealing with people you can lessen your workload on to people more qualified to do tasks. great post, eric n. »
About Merlin MannBio Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life. Merlin’s favorite thing he’s written recently is a short essay called, “Better.” |
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