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Running More Productive Meetings

I very much enjoyed Ethan’s recent post about avoiding “vampire meetings” and thought I’d share a few of my own tips for getting the most out of your meetings — primarily from the perspective of being the organizer and facilitator. For the love of God, please respect your poor colleagues’ time.

  1. Circulate an agenda - An agenda should show the planned steps that get the meeting from “here” to “there.” It helps the participants prepare appropriately and anticipate the kind of information they might need to produce. Most importantly, it works as a contract with the participants: “here’s why this is a great use of your time for n minutes.”
  2. Have a theme - Meetings shouldn’t be meandering tours of each participant’s frontal lobe (unless — well — unless that’s the actual agenda). Make it clear why this meeting is happening, why each person is participating at a given time, and then use your agenda to amplify how the theme will be explored or tackled in each section of the meeting.
  3. Set (and honor) times for beginning, ending, and breaks - There’s nothing worse than a rudderless meeting that everyone knows will just prattle on until its leader gets tired of hearing himself talk. You own your meeting by putting up walls — provide structure and be firm about respecting everyone’s time. Give short bio and email breaks on a regular schedule. Honor the time walls.
  4. No electronic grazing. Period. - Laptops closed. Phones off. Blackberries left back in the cube. You’re either at the meeting or you’re not at the meeting, and few things are more distracting or disruptive than the guy who has to check his damned email every five minutes. Schedule breaks for people to fiddle with their toys, but fearlessly enforce a no grazing rule once the meeting’s back in session. Emergency call to take or make? They have to leave the room. No exceptions. If you’re too busy to be at the meeting everyone else has made firewalled time for, just leave.
  5. Schedule guests - Do not put thirty people in a room for three hours if twenty of them will have nothing to do for all but the last ten minutes. In your agenda, make it clear when people will be needed and you’ll encourage best use of everyone’s time. It’s also extra incentive (or even an excuse) to tick off agenda items in a timely manner. (“Well, it looks like Henderson is here to share his sales report, so let’s move on.”)
  6. Be a referee and employ a time-keeper - If you can afford it, have one person in the meeting be the slavish time-keeper so you, as the leader, can focus on facilitating, summarizing, clarifying, and just keeping things moving. Working closely with the time-keeper, you should not be afraid to announce things like “Okay, we have three minutes left for this, so let’s wrap up with any questions you have for Alice, then move on.”
  7. Stay on target - Any item that can be resolved between a couple people offline or that does not require the knowledge, consent, or input of the majority of the group should be scotched immediately. Close ratholes. As soon as the needed permission, notification, or task assignment is completed, just move on to the next item.
  8. Follow up - If you have been utilizing a project manager or note taker (and God knows you should), be sure to use a few minutes at the end for him or her to review any major new projects or action items that were generated in the meeting. Have the PM email the list of resolved and new action items to all the participants.
  9. Be consistent - Take any of these tips that work for you — and many certainly may not — but understand one thing above all; meetings do not run themselves, and if you have any desire to make best use of valuable people’s time, you’ll need a firm hand and a lot of thoughtful planning. Set a pattern of being the one whose meetings don’t suck and you’ll start seeing the productivity, tone, and participation in your meetings consistently improve.

Aside: Understand — this is coming from a man who often was compelled to spend the better part of one day a week on a bi-coastal video conference call with two dozen people. Staring. Wishing death. Listening to the CTO opine at length about how exciting it would be to build and sell a national yellow pages app from scratch. If there had been cyanide capsules on the table instead of M&Ms, I don’t think I would have hesitated to indulge. “Boil the ocean” business models and long meetings are the cocktail for making Merlin wish harm upon himself.


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Brian Ellis's picture

May I commend a book...

May I commend a book by Patrick Lencioni? It’s called: “Death By Meeting.” In it, the author argues that meetings should be more fun than going to the movies and shows why they typically aren’t. I’m sure you can find the book on Amazon.

Here’s what he says: “If I didn’t have to go to meetings, I’d like my job a lot more.”

“It’s a remark I’ve heard from many of the leaders I’ve worked with over the years. I used to think that it was understandable - even humorous - but I’ve come to the conclusion that it’s actually a sad comment on the state of our business culture.

“Imagine hearing a surgeon saying to a nurse before surgery, “If I didn’t have to operate on people, I might actually like this job.” Or a symphony conductor preparing for a performance: “If it weren’t for these concerts, I would enjoy my work more.” Or even a professional baseball player: “I’d love my job if I didn’t have to play in these games.”

“But there is hope. By taking a contrarian, nontraditional view of meetings, and following a few specific guidelines that have nothing to do with video-conferencing, interactive software or Robert’s Rules of Order, we can transform what is now painful and tedious into something productive, compelling, and even energizing. In the process, we can also differentiate ourselves from our competitors who continue to waste time, energy and enthusiasm lamenting the drudgery of meetings.”

studentl.inc's picture

Make Your Meetings...Better!... Merlin, over at...

Make Your Meetings…Better!…

Merlin, over at 43Folders, offers some no-nonsense advice for being able to add words like effective, necessary, and worthwhile, when describing your meetings. This is good stuff. He opens his post by saying……thought I’d share a few of my own…

Productivity » Blog Archive » 9 tips for running's picture

[...] 9 tips for running...

[…] 9 tips for running more productive meetings | 43 Folders […]

Javier Cabrera (ClearYourMind)'s picture

I will have a stick...

I will have a stick near my place to hit someone’s hands. People seems to be against the whole “don’t bring cellphone” thing, and it’s really annoying. They even hide them on their hands or their clothes. Five minutes man, just five minutes.

Another good tip may be this: CLOSE your drinks, I hate when a guy comes to the office, sit on the meeting table with a bottled water and instead of closing the darn thing, this people just put it on the table. What’s next? well, they usually put it above a paper and when they move that paper to see the one below… well, you can hear me scream on my wet notes.

CLOSE YOUR DRINKS, that’s another one. Drink, close it, back to the table. Drink, close it, back to the table. I know it’s hard for some people! ;)

Sonia Simone's picture

Annoyingly, the worst grazers at...

Annoyingly, the worst grazers at my company all have SVP in front of their titles—not much chance of convincing them to leave the crackberries on their desk. But I suspect they would be less inclined to check the damned things if something interesting was going on in the actual meeting.

cafedave.net's picture

9 tips for running more...

9 tips for running more productive meetings…

9 tips for running more productive meetings - Merlinn Mann with some practical advice on keeping things running - a useful add-on to the old "Make everyone in the meeting drink 16 oz of water as the meeting begins. Conduct……

Mary's picture

I worked for a guy...

I worked for a guy who figured out the combined salary per minute of everyone in the room and announced it at the beginning of the meeting. He was trying to get a rule going with people having to report the salary costs of meetings they convened. Don’t know how far that got because I had left by then.

Video conference calls are deadly. You can’t knit or do other work during the parts that don’t concern you.

Joshua Herzig-Marx - Something clever here » 9 tips fo's picture

[...] 9 tips for running...

[…] 9 tips for running more productive meetings | 43 Folders By JHM Tips for running meetings - and in the comments I add to keep them short: 9 tips for running more productive meetings | 43 Folders […]

Mislav's picture

Great tips. I like the...

Great tips. I like the “No electronic grazing. Period.” point - but how do you convince people not to take their phones or laptops with them? People have embraced cellphones so tightly that even an ordinary phone call is — by default — important enough to break away from a meeting.

I’ve sensed that this breaks meetings, too, but have no idea of stopping it. People consider you to be rude if you complain about it. And trying to convince the head of the meetings is no good either - he is the one most dedicated to “electronic grazing”.

freecia's picture

Adding to the mix, perhaps...

Adding to the mix, perhaps consider addressing agenda items first and putting non-agenda items brought up at the beginning of the meeting until last. A) you might answer the question during the meeting and B) It protects the meeting from sidetracking. After all, you came to address the agenda’s items.

Mislav- Perhaps try enforcing the rule in a slightly different manner. If you must answer your cell phone, do so, but you must leave the room and can’t come back in. Clearly, if the phone call is important enough, you can take it. If it isn’t, then you’re not likely to leave to answer it.

Good point to schedule Bio breaks. A few minutes to hit the bathroom, stretch, or get a cup of something is always appreciated. There’s no polite way to take a bathroom break as a junior employee…

About Merlin Mann

Merlin Mann's picture

Bio

Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life.

The best thing Merlin’s ever written is a short essay called, “Better.”

 
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