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What does your inbox say about you?

Salt Lake Tribune - Your e-mail inbox is a metaphor for your life

Jeffrey Zaslow rang me up a while back for a quote that made it into his WSJ article (mirrored many places, including here) on what your email style says about you, your habits, and your “mental health.” It’s a fun piece, and I was happy to contribute, but I’m not altogether on-board with the thesis.

There’s probably some truth to the idea that people’s email styles reflect aspects of their personalities to some extent (filers might be more organized; procrastinators tend to let stuff pile up), but in my experience, things like email or even whole online personas aren’t a reliable indicator of what people are really like in person or how they behave in (for lack of a better phrase) “the real world.”

Some of the most articulate people I know sound like complete imbeciles in email. I’ve also known garden-variety dullards who, given adequate time and spell check functionality, can come off like Thomas Mann. And, frankly, some of the busiest and most seemingly productive people I know actually ignore all electronic communication until someone calls them on the phone. Does it track? Meh. Not in my experience.

Slightly related, just the other day, I had the pleasure of meeting John Gruber (a longtime hero of mine) and was delighted to realize that he is neither The Comic Book Guy nor a Wallace Shawn character, as I’d always unconsciously imagined. He’s hilarious and relaxed and — at the risk of blowing his tough-guy, dark-grey cover — completely charming. I mean he’s a guy, not a web site, you know? Similarly, you aren’t necessarily your inbox nor the way you use it. Thank God.

Not too much of a life-changing point to make here. I like whacky pop psychology conjecture as much as the next guy, but I’ve learned not to draw too many conclusions about people based on a data point as fickle and weird as electronic communication. I’m just not sure email habits can reliably tell you more about a whole person than their bowling average, their choice of hair products, or the results of any given online personality test.

More importantly, I think many of us couldn’t have ever predicted how email would demand so much attention in our lives. So most of us are still having a hell of a time figuring our how to give it exactly as much attention as it deserves. As that process evolves, we try on different habits and sometimes eat the booger. Fortunately, we can always change and adapt and even try to develop a style that does mirror our time and values in a way that suits our personalities. Or maybe not. Frankly, I don’t know.

What do you think? What can you tell about someone by how they handle email?


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Scott Howard's picture

I agree with what Marc...

I agree with what Marc said, my email definately shows how quick I respond to things in my life. I usually respond within a few hours of getting an email. I think that email does reflect alot of the lifestyles that people have.

Smartest Marketing Secrets » Speedlinking - 16 August's picture

[...] Merlin asks ‘what does...

[…] Merlin asks ‘what does your inbox say about you?’ - My inbox says I’m a mess […]

tasneem khalil » 360° - 15/8 2006's picture

[...] What does your inbox...

[…] What does your inbox say about you? […]

Paul's picture

Mine says I am obsessive...

Mine says I am obsessive (keep everything) and that I change identities and disappear, leaving my whole identity behind every few weeks (dumping everything into the ‘e-mail DMZ’).

Leo's picture

My inbox doesn't say anything...

My inbox doesn’t say anything about me … at least not anymore. When I caught it talking about me to other people those two times, I got mad at it and gave it a good slapping. Now it receives an electric shock if it talks about me.

You only talk to ME, Inbox!

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Neil's picture

One thing I've noticed quite...

One thing I’ve noticed quite a bit is that people who write abrupt, almost curt emails often end up being the most chatty, gregarious people in person. In other words, I don’t think it’s the tidiness of one’s inbox that’s telling: it’s the content of the sent box.

If anything is an indication of personality w/r/t email it’s that people who write horrendously misspelled missives chock-a-block full of grammatical errors tend to be similarly dishevelled in person.

Then again, I’m probably talking out of my hat in a big way here. Empirical evidence? Nah.

Wes's picture

I think how you organize...

I think how you organize your inbox, and on a larger scale, how you organize your computer files, is a reflection of your internal information organization. This would be an important component affecting how one behaves in the real world. But not the only factor. The style/content of messages probably is more an accurate reflection of my mental state at the moment.

Also, I have to believe that one can change something fundamental as how we organize our lives internally. At least, I hope I am “evolving”. Just as GTD has allowed to me relax somewhat about things I need to do, improving desktop search programs have decreased my need to meticulously categorize every file.

MadScott's picture

There are inboxes and then...

There are inboxes and then there are inboxes…

I’m the ultimate Email “hoarder” — I’ve kept every non-spam email I’ve gotten since 1995. Really. This is necessary when working in an ill-defined academic environment, where an Email may be necessary for reference later (or for the nonstop infighting that goes on — this has saved my career on more than one occasion).

Does this mean that I read or use everything in my “in” box? Of course not — I have a separate “action” box that I transfer the really important stuff to (perhaps one or two items a day, finally). This is sorted by date — if it’s there for more than a week, then it’s expedited or renegotiated (“Can I have an extension on this?”). This allows me to have a clear view of what’s immediately important versus the endless dribble of informational Emails that come in.

Didi Suprapta's picture

Good articles. Not sure, how...

Good articles. Not sure, how people can know more about me from my email address

Andrew Williams's picture

Personally, i'm an email horder....

Personally, i’m an email horder. I’ve got emails streching back to 2002 in my inbox and I like to have them accessible. Junk gets binned right away and I know soon as I look at my Inbox that they’re good to read. In real life i’m messy and unmotivated but my email accounts are always clean and tidy.

My father on the other hand deletes any emails he has actioned, only keeping customer emails for reference. My dad is a clean freak and this reflects in his email handling.

This idea seems to be a tad hit-n-miss, but it can give you a slight insight into the person behind the inbox.

Marc's picture

At a basic level: I...

At a basic level: I think you can tell a great deal of someone via email correspondence, from (like you touched on) spelling and grammar usage, all the way to sense of urgency via response times.

Perhaps trivial, but coupled with additional contact with said emailer, you could glean at least some information from email style.

Andre's picture

I'm not sure if a...

I’m not sure if a person’s inbox really tells a lot about the person other than general things. I am a hoarder in terms of keeping those messages that I feel will be useful later on. It helps in my job due to the number of times that you need to refer back to something you sent out months ago. Throwing it out and erasing the trail would be horrific at times You would also see a lot of spam coming in, however that is because I’ve configured my Outlook to be used remotely, disabling the spam filter. There are still times when phone conversations are better than an e-mail, and I will generally answer the message with a phone call than a note back at first simply to measure the importance of the request.

SG's picture

IMHO, it doesn't matter at...

IMHO, it doesn’t matter at all whether your e-mail style is consistent with who you are — it matters that other people THINK your e-mail style is consistent with who you are. Your e-mails are saying things about you, whether you believe it or not, and whether they’re true or not.

Kimber's picture

I don't know about what...

I don’t know about what e-mail boxes say but I do know that this comment section says that Leo needs his own blog.

Leo, darling, your comment made me laugh so hard that I doubt anyone else is going to be borrowing my chair anytime soon!

Speedlinking - 16 August 2006's picture

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Secret Weapon Notes: Volume 12 at Secret Weapon Labs's picture

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Andrew Seltz's picture

I'm doomed. My mailbox is...

I’m doomed. My mailbox is a mess.

I have different email accounts attached to various online projects (at least one for every website I’ve started) and they all dump into my Thunderbird inbox. I aggressively weed out garbage, but don’t tend to process the relevant emails promptly and dispense with the messages. Months and years later I’ll scroll through the old stuff and try and remember why I didn’t delete some newsletter - what was so important?

My desk isn’t much better.

The glimmer of hope is that I can tear through the really old stuff and make fast choices about what to keep. So, maybe it is just a timing issue and not a deep psychological problem.

About Merlin Mann

Merlin Mann's picture

Bio

Merlin Mann is an independent writer, speaker, and broadcaster. He’s best known for being the guy who started the website you’re reading right now. He lives in San Francisco, does lots of public speaking, and helps make cool things like You Look Nice Today. Also? He looks like this, answers questions, and has something like a life.

 
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