43 Folders

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Merlin’s weekly podcast with Dan Benjamin. We talk about creativity, independence, and making things you love.

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Vox Pop: Email via web CRM?

Most businesses and an increasing number of people (including me) are looking for friction-free ways for teams to deal with incoming public email accounts. Whether you're managing a home eBay company, fielding FAQs, or reviewing incoming resumes, it seems like there must be some good, lightweight web apps for teams to use and collaborate around.

Ron Richards just pointed me to Cerberus, and I've previously looked at DayLite, MailTank, and Sugar. I like the trouble-ticket approach in some ways, but I also wish it could be prettied up -- ideally including remote form submission from your own domains.

The Question to You:

Have you found a free or inexpensive web-based app that helps your teams manage incoming email and convert them into assigned tasks? Got one that’s great at template-based responses? Anything with the power of a support ticket app that’s a bit prettier from the user’s standpoint?

edit 2007-08-27 09:17:40: Shoulda mentioned: relevant self-links are okay on this one.

Ben Smith's picture

Yes, Shameless self promotion, but...

Yes, Shameless self promotion, but Heap CRM, does this exactly. The details on getting e-mail in can be found here:


But Heap can also use templates to send e-mail to people (and you can do it on a schedule if you want to send them automatically). We have a post about this here:


Anyhow, sorry for the shameless self plug, but this is absolutely what heap is designed to do.




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