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Field Reports: Guerrilla Office Tactics

I’ve started collecting stories — some of which may be entirely apocryphal tall tales — of the purported lengths to which people are going to filter noise and to ensure that their time and attention aren’t ceded to bad ideas, thoughtless people, or garden-variety time burglars.

Here’s a few of the more novel ones I’ve picked up. I’d also love to hear your favorites from amongst the cheats, tricks, and squirrely rules you’ve heard about:

Before you flame me

I’m not saying I necessarily promote or recommend any of these for you (or anyone, for that matter) — I just think they’re a fascinating snapshot of the lengths people need to go to today in order to get a semblance of order in their environment.

  • Bozo filter - Filter into a “holding” folder every email message for which you are not the sole “TO:” recipient. This filter includes lists, “CC:”s, “BCC:”s, and any number of other bulk-y messages that were never destined for you alone. Then you check that folder once a day, and create compensating rules as needed.
  • Smoking the bacn - Similar to my “no press releases” trick, filter any email that contains the string “to unsubscribe.” Although many of these certainly will be valuable (sign-ups, Google lists), that string means there’s a good chance they’re also bulk messages that are being generated automatically. And some folks want to only see those sorts of emails, again, once or twice a day — and only when they have extra time (read as: don’t interrupt me whenever someone on Facebook wants me to be a zombie, or whatever).
  • Trusted (and lazy) filter - For a very noisy, high-volume list, filter all messages except those by 2-3 people whom you really respect. When those people chime in, catch up with what they’re responding to — chances are good you haven’t missed much and can use their appearance to get up to speed.
  • Lessons from Mr. Hand - One minute after a designated meeting time, the door to the meeting room closes, and latecomers ain’t welcome. (I’d also note that this can have unintended consequences if you’re the “late” guy and you happen to hate going to meetings)
  • No gadgets - Put a table by the door to the meeting room. If you want to come in to the meeting, any electronic device you brought with you stays there, powered-off. No grazing until a break or when the meeting is over. The thinking: if you have time to fiddle with your iPhone, you’re clearly not needed in that part of the meeting, so why are you and your device even there?
  • Remove the comfort - Related to the “no gadgets” rule, some groups are reportedly trying to reduce meeting time by making it less fun and comfortable to sit around for an hour or two. This can range from no longer “catering” meetings with food and water, to shutting off wi-fi, to more extreme measures, such as no-chair meetings.

Yeah, sure, some of these are extreme, and some may get you fired or punched in the nose. But you have to admit, people are conducting some fascinating evolutionary experiments. Tempting stuff.

The Question to You

Have you heard of any tricks that teams and individuals are trying to keep the madness at bay? Any that you can verify are being used in your own group — and are they succeeding or failing? For the mentioned tricks you find abhorrent, what solutions do you think might work better?


17 Comments

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dbtodd's picture

What would Jack Bauer do?

Maybe waterboarding as punishment for crappy, long presentations?

d43's picture

Shift life

Working late in the night or very early in the morning, or with people on the other side of the world helps me to avoid the current daily buzz/noise via IM/Email/Feeds/Phone… You can easily filter the entire past day to make a good summary and you can also keep some hours of shared time.

With a big afternoon nap to survive, it works great.

But it’s freelancer only I imagine.

tkynerd's picture

Making meetings uncomfortable

I saw this idea years ago in Robert Townsend’s rather excellent book Further Up the Organization. His idea was actually to keep meetings short by not providing any seating. I’d venture to guess that no time gets wasted in a meeting like that.

Berko's picture

OK, you've touched a nerve

I wholeheartedly embrace protecting my time and attention even if it means pissing some people off. The problem with this is that I am looking for an internship right now and after that, a full time gig with good pay and benefits. My fear is that these time wasting masturbation substitutes are so ingrained in the culture of many organizations that I might be seen as antisocial or not a team player or some other pejorative term. How do you deal with that? Having to explain to someone that you didn’t get their cute email yet (and might never depending on the gates in place) or won’t watch that YouTube video or forward the warm fuzzies on to 50 other innocent bastards even if your nuts turn black and fall off because of your vigilant protection of your time and attention is likely to waste just as much time as dealing with the other bullshit.

So, all that ranting aside, how can we get others to play nice with systems that aren’t psychotic? (I have worked in the mental health field so please don’t go Dr. Phil “You can’t control other people…” on me.) Is it operant conditioning? Booby trap the cubicle entrance? Wet noodle lashings? Autoresponders? These could quickly cruft up others’ inboxes.

I implement these kinds of principles in my personal life and my business, but I am really having a hard time (and a sense of despair actually) about trying to maintain these principles in a corporate environment.

Merlin Mann's picture

You’re totally right, and

You’re totally right, and it’s ultimately why a lot of these kinds of tricks are way too radical for real-world business use.

The real truth, in my experience, is that a disproportionate amount of pain in every team or company are caused by a few bad apples. Then you end up way over-responding and messing with the “good apples.”

I suspect that the most disappointing part of every talk I give is where I suggest teams sit down and really talk about this stuff (meaning there’s no silver bullet). Because that kind of discussion over time can be huge in terms of fixing the Really Big Stuff, and developing simple standards for communication and interaction — developing a kind of contract for mutual respect.

The problem is that in a big company you’re getting bombarded by the work of toxic people over whom you have zero control and no relationship. That is the stuff that, IMHO, leads to the need for defensive driving tips like these.

WIth the internship thing? I’d try to talk to other folks who would be your peers, and try to find out answers to the big questions on stuff that bugs you. You know what I mean? Kind of like a game of “Find the bad apple.” :-)

64coyote's picture

Re: OK, you've touched a nerve

With a big smile, you say - “oh! I’m SO sorry, I can’t wait to make time to read it, but things are SO busy down here - but wait, why am I telling you this - I’m sure you’re even MORE slammed than I am, since you’re working on the FlibJit project.”

The big smile is key. No one is going to admit that they’re LESS busy than you. So they’ll say, “Oh, of course, I understand.” and you’re home free.

and frankly as an intern, guess what - suck it up and deal. you’re not there to set policy. you’re there to get experience, and trust me that your inability to forward a joke email (or not) won’t count. if your boss is sitting at his desk watching a youTube video and he invites you to watch it with him, guess what? go watch it, and have some meaningful social interaction with the guy.

Brandon_Leedy's picture

In the collegiate art world...

Ah good article… In my college design studio classes, many times to keep prodcutive we are told or suggested to do a few things. First, music. Either you have your ipod in or you listen to complete silence. Some professors want silence, some let you listen to music. But for the most part, lots of discussion is frowned upon. They don’t mind exchanging words, but frankly its hard to concentrate or reach creatively when you are conversing. Also, all laptops and phones are off..and if doing digital art, wireless is off. Its importanat to not interrupt the mind-state of the artist…

Again though this is from the college art studio. Productivity is really dependent on how creative you are and how willing you are to keep that hand moving. Some people to focus will do a few pages of just gestures, lines, and ellipses. Many consider this “getting into the Right Brain” A good way to think of it is like a runner moving into stride. Eventually if you have a good group of artists, you all move into the right brain and productivity takes off.

hawkeye's picture

Office Hours

One of the biggest productivity killers in my day-to-day work is people coming to my office or calling me to ask me one-off questions.

I’ve instituted office hours; certain times during the day (mainly in the hour after lunch) I’m willing to allow myself to be interrupted. From 1-2 PM is unfocused time - any other time, I have the phone set to roll over to voicemail and if I do answer the door, it’s to ask people to come back later.

Merlin Mann's picture

Related: a "reverse meeting"

I love the office hours idea!

I’ve been wondering if teams could do something similar, with what I’d call a “reverse meeting.”

So, you and your crew have a publicized time a couple times each week where you get in a meeting room together for a couple hours (laptops and gadgets permitted), and any individual folks who need stuff from more than one of you can stop by and get helped.

When you’re not working with others, you’re free to do your regular old work, but this seems like it could cut down hugely on the need for those kind of disproportionate meetings where one person talks a lot to one person at a time while everyone else stares at each other.

It also encourages people to “gang” their requests and questions for team members into a list, and then get them all dealt with at one time.

Anybody every try something like this?

GeekLady's picture

In academic research...

If I need super-protected time at work, I go in on Saturday afternoons. Our postdoc will be here, but it's not him I'm avoiding, it's the boss and his research scientist. Because even when you're in the middle of a time-critical experiment, it's their immediate needs that I have to give my time and attention to - else I'm on the boss's ****-list for weeks and weeks for not doing my job. Even if I'm doing my job. Research is petty.

He's usually not here on a Saturday afternoon, and she never is, which means I can focus without the constant interruption.

nag83's picture

No Chairs Works...

We did this for one project where we had daily “standing” meetings. Basically the idea is that everyone stands and the meetings are only long enough to get a status update, short discussions and some to-do’s. Other topics are discussed more in-depth during the normal weekly status meetings. These standing meetings are just to ensure we don’t have any road blocks that will lose 2 or 3 days of productivity. They also generally only involve the people actually doing the work and not as much management.

For me, I get more work donewhen I telecommute or work on another OS (such as Unix/Linux instead of Windows). This helps keep me from being distracted by emails or the phone calls. Thank goodness for source control and ftp.

jmlcanada's picture

Bozo Mail - Works!

I have a simple Rule in Mail.app that moves all incoming mail without my e-mail address explicitly in “To” into a “Bulk Mail” folder for later processing.

This 10-second trick saves me hours of stress later because I instantly know what is directed to me, and what is not. It saves me from having to read a message, then figure out that it’s not really just for me by having to look at headers.

Scottw's picture

Escaping to another building or cube

I found it easier when I was constantly being tagged with things and walk-up traffic, that I had to move to a free cube somewhere else in the building or in another building across the parking lot, to get things done. I’d only inform my manager and team members that mattered, and get away. I was still in full contact if needed, still around if needed, but I could evade more easily.

tweygant's picture

New Boss With Out a Meeting Agenda

I’m the purchasing manager for a small contract electronics manufacture. When we started to grow a few years ago the owners decided we needed a new VP to run the company, They ended up promoting one of our managers to the position. Now I’m no fan of meetings but sometimes it helps to get everybody on the same path which we definitely weren’t. So being a small shop I suggested privately to the new VP that we needed at minimum a weekly meeting to get everyone on track. The first meeting ran for 4 hours! When the second ran 4 hours it hit me, the new VP wasn’t running the meeting. We were just a room full of managers running on for hours. Again, I had a talk with the VP and urged that an agenda be created and stuck to for the meeting. The next meeting with an agenda ran only an hour and half!

birwin's picture

I've Done The "No Cell Phone" Meeting: It Works

I ran a meeting a couple of months ago that involved people from both inside and outside my company. I instituted a strict “no cell phone” rule for the meeting. Here’s the e-mail I sent to the participants beforehand:

“Just a forewarning. Wednesday’s meeting will be cell phone free. Everyone needs to TURN OFF their cell phone. I don’t mean put it on vibrate. I mean TURN IT OFF. I rank a ringing or vibrating cell phone while you’re in a meeting, having a meal with someone, or talking face-to-face with some one in any other way on the rudeness scale right around smoking, picking your nose, scratching your butt, or farting in public. Mankind survived for thousands of years without cell phones; you can survive for a couple of hours. :) Thank you!”

There were some grumbles, but everyone got the point. :) Afterward everyone commented on how productive the meeting was and how much we got done in 3 hours, and they all attributed it to the “cell phone free zone”.

From now on, any meetings I run will be cell-phone free.

Can’t pull it off when my boss is running meetings, though, as he’s a Crackberry addict. :(

Bob's picture

You're Late!

My boss actually does the Mr. Hand routine to sales associates when he gives sales training sessions. It only takes one or two of these in recent memory to ensure that the entire sales force is on-time.
bgeipel's picture

Problems with stand up/no chair meetings

I attend a stand up meeting each day. The problem with stand up meetings is that it is very difficult to take notes while standing. My personal pet peeves include folks not taking noted to remind them of next actions that come as a result of the meetings. If no actions came out of the meeting, why hold it in the first place.

I guess in my case, standing up does not really make this particular the meeting any more useful.

 
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