Via a Toot by Jeff Atwood comes this thoughtful post by Tantek Çelik on how email is no longer working for him. His first reason is a biggie:
1. Point to point communications do not scale.
All forms of communication where you have to expend time and energy on communicating with a specific person (anything that has a notion of “To” in the interface that you have to fill in) are doomed to fail at some limit. If you are really good you might be able to respond to dozens (some claim hundreds) of individual emails a day but at some point you will simply be spending all your time writing email rather than actually “working” on any thing in particular (next-actions or projects, e.g. coding, authoring, drawing, enjoying your life etc.)
This is one reason I’m getting attracted to using Get Satisfaction as a way to expose help issues to a large group of helpers and helpees (BTW, we’re just getting started on GS – FAQs and more will be coming soon). I’m also realizing that this is why I (and Jonathan Coulton and probably you) struggle with holding up dozens of one-on-one conversations – it locks up your attention and its fruits in thousands of inaccessible alcoves. And truly, that does not and will not scale.
But, y’know, as I read Tantek’s post, alongside his “Communication Protocols” notes, I found myself returning to a pet theory that I’ve been too embarrassed to lay out in a real post. But what the heck, I’ll capture some notes and you can tell me what you think:
I suspect that email encourages people to act insane.
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